THEA AUTORENT SANTORINI | Terms and Conditions
The car rental booking process consists of 5 easy steps.
As soon as we receive your order, AUTORENT® will accept it or not depending on the availability. This is the reason why making your reservation some time in advance is important, especially during the peak season of August.
In order a reservation to take effect, a down-payment is required. These payments will only be RESERVED in your account until the final confirmation of the booking.
In case a booking is not confirmed for any reason, the payments will not be deducted from your account. AUTORENT® does NOT have the obligation to reserve a car if the advance payment is not completed.
In case the booking is confirmed, the down-payment will be deducted from your account by AUTORENT® respectively, so make sure that the amount for the down-payment is available in your account.
An automate from our booking system confirmation email for the reservation with details on the delivery of the car will be sent to you via e-mail, so make sure that the e-mail address you provide is correct.
In case AUTORENT® cannot confirm your order for any reason a cancellation e-mail will be sent to you with suggestions on changing your order; no payments will be captured from your account.
It is essential that you provide a correct e-mail address and mobile phone number, as the voucher contains important information on the delivery of the rental car at your destination.
Delivery instructions and telephone numbers will be written on your voucher (notification email).
No refund is made due to unreceived or unread voucher.
In case the booking is confirmed, the down-payment will be deducted from your account by AUTORENT® respectively. The final confirmation/voucher for the reservation will be sent via e-mail, so make sure that the e-mail address you provide is correct and the amount for the down-payment is available in your account.
Normally, you will receive a email/voucher within 1 day with instructions for the delivery and telephone numbers. The balance has to be paid upon delivery of the car either by credit card in the name of the driver or in cash. A major credit card is required for guarantee reasons.
While making your reservation, it is essential that you provide some important information:
If this information is not available at the time of booking, you have to inform AUTORENT® about these details at least 3 days before the rental start date either online or by phone at the number appearing on your voucher.
If this information is not provided in time; AUTORENT® cannot accept responsibility or compensation for a failed rental.
Out of hour charges
The possibility of getting a car out of normal working hours exists in most locations; however, an additional charge for “out of working hour” service may apply.
During the booking procedure you will be able to see the details.
In case the car pick-up to falls outside normal working hours due to a flight/ferry delay or for any other reason, the additional fee is charged locally, where the “out of working hour” service is available.
Pick-up/delivery of the Rental Car
The details on the delivery of the rental car, as well as contact information of the company confirming your booking are included in your voucher.
In case of delivery at an airport desk, a representative from the car rental company will be waiting for you holding a sign with your name/car rental company name or with shuttle service to the nearest car rental station.
In case of pick-up at a hotel, there are two possibilities; either the car will be delivered there, or a shuttle service will bring you to the nearest rental station. An additional charge may apply for delivery and collection; you’ll be informed on booking if applicable.
In case you have any problems finding AUTORENT®, you have to call at the number/s at the bottom of the voucher (reservation notification email).
Drop off/Return of the Rental Car
Will be as written on your voucher and the exact information regarding the drop off you will get when you pick up the car.
In case you wish to change the drop off details, provided that these changes are made acceptable by AUTORENT®, there may be an extra charge.
The driver’s minimum age is 21-23 years old, and the maximum is normally 70 years old. The age limits appear on the page with the available cars for your selected destination.
Drivers are required to produce a full driving license held for at least one (1) year. Additionally, a valid passport or ID card has to be presented at the pick-up of the vehicle.
It is the driver’s responsibility to ensure that he/she has the appropriate driving license; no refund is given for rentals rejected due to non-production of a valid driving license. Facsimiles/photocopies of licenses are not acceptable.
Period of rental
Rental days are calculated on a 24-hour basis, starting at the time shown on the voucher. AUTORENT® allows up to 1 hour delay in the time of returning the vehicle without counting an extra day.
The one hour grace period is valid only at the time of booking.
Changes made in the time of return after the rental start should be handled by the car rental company.
In case of a flight delayed etc., AUTORENT® allows a change in the time of delivery of up to 1 hour, meaning that your rental period starts counting 1 hour later than on the reservation. There will be no extra charge for this except in the case the “out of working hour” charge applies.
In order to make a modification, you have to cancel your initial booking in order to make a new one. If the modification is made at least 7 days prior to delivery, the down-payment is refunded.
It depends on AUTORENT® if any refund can be made for any unused days.
Cancellations of confirmed orders
All cancellations are made through the [cancel link] that we provide into email notification. Normally we do not accept cancellations by phone. For cancellations made at least 72 hours (3 full days) prior to the rental period start, the whole amount of your down payment is returned and there will be no additional costs. For cancellations made 72 hours (3 full days) or less prior to the rental period start, the down payment is NOT refunded.
Cancellations/Modifications after the starting of the rental period are handled by AUTORENT® at your destination.
No refund is made for no-shows at the destination, failure to produce the appropriate documentation, early returns or cancellations after the rental start date. Normally no refund is made for any unused days. However it depends on AUTORENT® to make any refund in case of unused days.
The car rental voucher (notification email) should be presented at the pick up point.
AUTORENT® is not liable for rentals rejected in case a voucher is not presented. Please keep the rental documents and all related receipts for a minimum of 28 days after returning the car.
The rental agreement is written in Greek and in English.
Although AUTORENT® makes every effort in order to reserve a specific type of vehicle, we are unable to guarantee a particular make, model or fuel of car. Reservations are confirmed based on the vehicle category/type and not on the car model. The cars named in the webpage are shown suggestively for the size and the performance of each vehicle category/type.
AUTORENT® reserves the right of providing a vehicle of higher category in case the vehicle category booked is not available.
Fuel is not included in the rates.
Number of passengers
Please check the car specifications as AUTORENT® cannot accept responsibility in case the vehicle booked is not large enough to fit all passengers and luggage on arrival.
Provision of cars
AUTORENT® Santorini reserves the right to refuse to provide a car to any customer who is, in their opinion, unfit to drive or does not meet eligibility requirements.
He also reserves the right of providing a vehicle of higher category in case the vehicle category booked is not available.
In case you are not satisfied in any way with the standard of your booked car, you SHOULD contact AUTORENT® Santorini AS SOON AS POSSIBLE.
Such situations are to be handled with AUTORENT® locally. Failure to do so may result in claims being rejected or unsettled.
Aiming at the improvement of our services, we would appreciate any feedback on your experience.
AUTORENT® assumes no liability for actual rentals that do not take place due to reasons for which the hirer is responsible.
Such reasons are for example:
The terms and conditions as well as the rental agreement signed on pick-up are governed by local laws and are legally binding on the hirer. All reservations are made by AUTORENT® and all coupons and vouchers are issued by AUTORENT®.
AUTORENT® is not liable for any indirect losses that happen as a side-effect of the main loss or damage, which could not have been foreseen by the client and AUTORENT® Santorini (such as loss of profits or loss of opportunity).
AUTORENT® is not liable for either a failure to perform or delay in performing any of its obligations under this booking agreement in case a performance is delayed, hindered or prevented due to force majeure, meaning any event beyond the reasonable control of AUTORENT® such as natural disasters etc.
Child seats: Due to insurance rules you are required to fit the child seat yourself.
Across border rentals:
Ferrying the rented car:
Ferrying is normally allowed within the same country, but must be requested at AUTORENT®.
You should always inform the AUTORENT ® car rental company when taking a car on a ferry.
Not covered by any insurance any damage caused to the rented car during transportation thereof.
One (1) additional driver is free of charge.
The rates include:
Collision damage waiver (C.D.W) insurance means that AUTORENT® rented vehicle is insured towards collision damages (material damages) also caused by the renter, but with an excess amount to pay. The excess amount for collision is:
No insurance coverage shall apply to:
All rental cars are insured for a maximum number of passengers. For your safety this number should not be exceeded and in case this number is exceeded the insurance will be invalidated.
Please make sure the car you book is big enough for your needs.
Full insurance (F.D.W) OPTIONAL
Full Damage Waiver insurance reduces the above excess amounts of C.D.W with an extra cost and is available only for specific car categories.
Exceptions to an All Inclusive Insurance
AUTORENT® shall not compensate you for any of the following damages, which have to be paid by the client:
Moreover, AUTORENT® shall not compensate the client for any damage caused by negligence. We may consider as negligence any damage unnoticed by the driver. Such damages also have to be paid by the client himself.
AUTORENT® shall not pay for any telephones, hotels or taxis used after an accident.
Accident / breakdown / theft
In case of an accident involving your rental car you should contact the nearest police station immediately to fill an accident report. The vehicle should not be removed from the place of the accident.
The report should state if there was any influence of alcohol or drugs. You should also report any accident or damage to the AUTORENT® Santorini car rental company.
The above procedure should also be followed in case of other damages to the rental car. In case the rental vehicle is damaged while parked you have to report the damage to the car rental company before you move the car.
In case of theft the client is obliged to file a police report and to hand this document over to the car rental company. You should also inform the car rental company immediately about any theft. The documentation and keys of the car should be returned to the car rental company.
The client should report all damages IMMEDIATELY to the car rental company.
Any accident or damage to the vehicle that has not been reported may be interpreted as negligence, which may result in charging the client.
All prices and charges listed on the reservation form are subject to VAT and some Greece districs charge a city tax of 0.5% on the price of renting. VAT and all taxes included to our rates.
THEA AUTORENT COMPANY
FIRA, SANTORINI ISL., CYCLADES, GREECE
Phone : (+30) 6973 436690
Email : email@example.com